Faulty Items

Items are inspected before packing to ensure they are in excellent condition. Products are packaged carefully to ensure minimal chance of damage during transit. However, should you receive a damaged or defective item, kindly contact Retail Point immediately. Please send your faulty items together with the, original receipt and order, and return it to Retail Point No 1 Railway Street Mayfair West Johannesburg, 2092 within fourteen (14) days. Kindly note that items purchased online or Direct can only be returned to us. 

Goods will be assessed by our quality control and you will be contacted by a team member. Process may take up to 5 working days after receiving goods.

 It is recommended that you use a tracking delivery method for all returns and also insure your delivery for safe return to Retail Point. Please ensure to declare the full value of the shipment so that you are completely covered should the shipment be lost or damaged in transit. Should you choose not to undertake the advised recommendations you are responsible for loss or damage to the product during shipping.

 If goods are deemed faulty, a refund, credit note, or exchange will be available. The process may take up to 7 working days.

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